Potomac Services review summary
5on Google,May 19, 2018
A chimney fire is a scary thing but thanks to the folks at Potomac Services for a safe and reliable service our bad experience was a breeze. Thank you jeff and all guys who worked with you.
5on Google,May 05, 2018
Absolutely AWESOME Service!They are PROFESSIONAL, POLITE, KNOWLEDGEABLE, and CERTIFIED EXPERTS! The entire staff is absolutely WONDERFUL! Background on my situation: We are selling our house. During the home inspection, rust and small holes were found inside the chimney, which deemed it unsafe for use. In a panic, we contacted a chimney vendor (a quick recommendation by a realtor), who said that it would be a total demo and rebuild for approx. $10,500. Well, in the middle of trying to sell our house, that’s not very good news. Not a lot of time and not enough money to fix this unforeseen issue. So, we desperately needed a second opinion. I called Potomac Services, who sent out a crew on the SAME DAY to actually put a video camera down the chimney to properly diagnose the problem and identify repair options. Long story-short, Potomac Services was able to thoroughly clean the inside of our chimney, then apply the HeatShield lining (which comes with a 20yr transferable warranty), making our chimney/fireplace SAFE for use and BETTER than ever! Total cost was approx. $6,440 and WITHOUT having to go through any crazy renovations! They were in and out efficiently (mostly outside and on top of our roof) like ninjas! They didn’t make a mess or track in dirt/debris into our living room (thankfully), as we continued to have open house and private showings. Their crew was always RESPECTFUL and HARD WORKING! Potomac Services is OUTSTANDING! THANK YOU!
5on Angies List,May 02, 2018
Absolutely AWESOME Service! The SUPERHEROES of all things Chimney! ALWAYS and ONLY call Potomac Services for your chimney concerns! They are PROFESSIONAL, POLITE, KNOWLEDGEABLE, and CERTIFIED EXPERTS! The entire staff is absolutely WONDERFUL! Background on my situation: We are selling our house. During the home inspection, rust and small holes were found inside the chimney, which deemed it unsafe for use. In a panic, we contacted a chimney vendor (a quick recommendation by a realtor), who said that it would be a total demo and rebuild for approx. $10,500. Well, in the middle of trying to sell our house, that’s not very good news. Not a lot of time and not enough money to fix this unforeseen issue. So, we desperately needed a second opinion. I called Potomac Services (which my Husband found based on their AWESOME online reviews), who sent out a crew on the SAME DAY to actually put a video camera down the chimney to properly diagnose the problem and identify repair options. Long story-short, Potomac Services was able to thoroughly clean the inside of our chimney, then apply the HeatShield lining (which comes with a 20yr transferable warranty), making our chimney/fireplace SAFE for use and BETTER than ever! Total cost was approx. $6,440 and WITHOUT having to go through any crazy renovations! They were in and out efficiently (mostly outside and on top of our roof) like ninjas! They didn’t make a mess or track in dirt/debris into our living room (thankfully), as we continued to have open house and private showings. Their crew was always RESPECTFUL and HARD WORKING! Potomac Services is OUTSTANDING! THANK YOU! "Emergency" Chimney Repair
5on Google,May 02, 2018
Just had Potomac Services out to clean our air ducts and dryer vent and the service was amazing. First, it was a breeze to schedule - they fit me in within 2 days. The two guys who performed the service, Brian and Darryll, were very professional. They answered all of my questions about the service, provided insight on what they found (like the crazy amount of lint in my dryer vent line), and kept our just as clean as when they arrived. They even paid attention to our pets and helped us make sure none escaped (one door had to stay open to connect their system to the truck outside). Looking forward to breathing easier!
5on Google,Apr 25, 2018
Great work. Listened to our specific needs, made it all happen!! Thanks Guys!!
5on Google,Apr 18, 2018
Had our vents and fireplace cleaned. Very well done, professional. Casey and Brian pointed out potential issues for 2-3 years down the line, but didn't try to push on unnecessary service, which is much appreciated.
5on Google,Apr 18, 2018
Arrived on time. Nice guys. They were able to unclog my dryer vent and replace the cover to keep the birds out. I would definitely use Potomac Services again.
5on Google,Apr 18, 2018
Brian Brinson and Casey Brown provided significant chimney repair due to previous fire damage to the internal structure. The business experience throughout the entire process, from the beginning conversation with Jeff, the owner, to the team's onsite presence and workmanship has been stellar. I appreciate their customer satisfaction focus, time to educate, and proactive evidence of issues and approaches to not only address and repair, but also preventive maintenance insight. Good people that are committed in practicing their trade, professionally.
5on Angies List,Mar 09, 2018
Jeff and Potomac Services went the extra mile to deal with a difficult chimney cleaning job and to make sure the problem didn't happen again. I had animal nesting material in hard to reach parts of the chimney. Multiple other companies told me it was impossible to fix, and the whole fireplace would need to be replaced. Jeff and his crew put in the extra effort to save me the $5k+ it would have cost to do the replacement, and put in place upgrades to make sure that animals couldn't create this problem again. They were prompt, honest, and communicative. And the price was fair. Outstanding. Chimney Cleaning and Repair
5on Angies List,Nov 20, 2017
The man arrived early, was neat, clean, friendly, professional. Cleaning the dryer vent from the dryer to the roof. And cleaning the fireplace.
5on Angies List,Oct 22, 2017
I can’t say enough positive things about my Potomac Services experience. My larger job was complex and went extremely slow due to my insurance claim and my General Contractor (who was way over his head). From our initial conversation to the final insert installation (over a year’s time as I waited for the house to be at a state where they could start), Jeff Peterson (the owner) was empathetic, professional, and flexible. To be honest, I lost count of the number of evening and weekend conversations he was always available for, and I know my house is better and safer because of his diligence. Value, quality, dependability, expertise, professionalism, and honesty are the words that come to mind when I think of my experiences with Jeff and his team. I rarely provide online reviews, but I couldn’t imagine not providing one in this case. I will gladly answer any questions if you are reading this and considering his services...just ask Jeff to put us in touch. Potomac Services cleaned my HVAC ducts, built up 2 brick chimney’s, and converted 2 wood burning fireplaces to gas as part of a large home remodel after my home was hit by lightning.
5on Angies List,Mar 27, 2017
Fantastic. Keith arrived early. Worked alone. Setup was fast. The equipment is impressive. Not just an oversized shop vac but a truck size vacuum. At one point I could hear construction debris that had been in the wall duct for 15 years make its way from a main level bath to the basement vacuum connection and back up and out of the house. If you are going to do it - DO IT RIGHT. End result - I feel that my HVAC system is moving the air more efficiently. I should have done this sooner. Thank you Jeff and much thanks to Keith. Air duct cleaning.
5on Angies List,Dec 27, 2016
Eric was incredibly professional, knowledgeable and great to speak with. Since we only have the one quote I will get a few other estimates and then determine if we'll have Potomac Services complete the repairs. I called last minute to get a chimney cleaning two days before Christmas, as a family member started a fire with the damper closed and my living room smelled like soot. No one answered the phone but when I hung up I immediately got a call from the owner Jeff. He squeezed us in the same day - how amazing! Unfortunately said family member did some real damage to the damper in their haste to open it with a fire burning and the tech Eric could not get it to open. The handle subsequently broke off, too. So needless to say we didn't get a cleaning, just an inspection.
5on Angies List,Dec 24, 2016
Kudos to Casey who performed the service and owner who answered the phone and explained how they work Chimney sweep
5on Angies List,Dec 20, 2016
Very pleased. The owner came himself to do the inspection. He proposed a very cost effective repair to the flue rather than a replacement which would have doubled the cost. His team did an excellent job. Repairs to chimney lining.
3on Angies List,Nov 11, 2016
job done; need for many repairs claimed; second opinion disputed this need and found cleaning was not completed fully chimney sweep;
5on Angies List,Aug 01, 2016
John and team did an amazing job and went above and beyond to make sure we were happy with our new stainless steel liner for the chimney and hot water heater. John and team were thoughtful not to make too much of a mess, came back on the weekend to finish the job, and made sure we were 100% satisfied before asking for payment. And, they even took the old antenna off the roof that the previous owner installed! I would absolutely use them again for other masonry work and would absolutely recommend them to everyone as a great company with fair estimates for high quality work. A home inspection on our house revealed that our chimney and gas hot water heater vent were in need of some serious repairs. I had multiple inspections from different chimney companies bid for the job and the prices and repair suggestions varied greatly. John from Potomac Services was friendly, experienced, and trustworthy, which is why we picked them for the job. John laughed at the repair suggestions of other chimney vendors and agreed that our chimney and hot water vents definitely needed some major work, but not 'complete chimney rebuilding' like the other vendors suggested. Many of the other companies did a visual inspection of the chimney before submitting a high bid, but Potomac Services was one of the few to do a careful video camera inspection to ensure they understood the full scope of the repair -- they weren't guessing at what needed to be done like the others. Potomac Services submitted a comprehensive bid that used the same high quality materials as the other bids, but for quite a few hundred less.
5on Angies List,Jun 27, 2016
We first hired Potomac Services about a year ago for two jobs: to clean and place a protective cover on our kitchen exhaust vent after birds infiltrated and tried nesting in the vent, and to perform a dryer vent cleaning. We were very satisfied with their work and contacted them again recently to clean and place protective covers on two bathroom vents after hearing birds in one of them. The service was performed by Casey both times and once again we are very satisfied with his professionalism, friendly attitude and the work performed. I witnessed him cleaning the vents and was surprised to see how much debris was left behind by the birds. Overall we have been very satisfied with their customer service and reasonable prices. Clean and place protective covers on bathroom vents due to birds infiltrating
5on Angies List,Jun 23, 2016
outstanding service and professionalism
5on Angies List,Jun 22, 2016
John and Damien, the technicians, arrived promptly at one o'clock, as scheduled. They were very courteous and polite, ready to do their job after seeing the locations of the outside vent and dryer. They performed their work efficiently and quickly, andcleaned up the lint as well as possible, given the slotted boards on the deck.They alsobrought their own shoe covers and removed thembefore going back outside and entering the house again, something that many service people forget to do and which was much appreciated. After they completed cleaning the vent,John advised me that the flow to the outside was excellent with no obstruction. Given that, he preferred not to pull out of gas dryer to inspect the duct hose in order to avoid possibly dislodging the gas connection. He inspected the lint screen and suggested that I might want to purchase a new one, which I will do. At this time, he recommended continued yearly cleaning of the dryer ventfor safety purposes. Very professional, courteous, and prompt service, including scheduling the appointment two days ago. Cleaning of dryer vent on gas dryer
5on Angies List,Jun 11, 2016
They did a great job, arrived the same day we called and completed the service and left the kitchen clean. Very happy with service, would hire again. Removed dead bird from microwave vent above stove. Casey and his helper arrived and removed the microwave, found the dead bir and removed it, they cleaned out all of the nesting material and sanitized the vent. They then installed wire screen over the vent to prevent future birds from nesting in the vent.
5on Angies List,Jun 09, 2016
John did an awesome job. He showed up on time and was very friendly and professional. I would happily recommend them. Furnace reline
5on Google,May 09, 2016
Excellent service. Thee young man that did three work was impressive
5on Angies List,Apr 19, 2016
Casey and his team called to let me know when they were on the way to my house. He walked through the house and thoroughly explained what the procedure would be. The entire job took approximately 3 hours. They were very courteous and left the house very clean. Potomac Services performed a dual system duct cleaning, and chimney cleaning and inspection.
5on Angies List,Mar 05, 2016
Fast, professional. No pushy up-selling. Clean tidy and very polite. Inspected and swept chimney.