Payment Policy
1. General Payment Terms
- Payment is due upon completion of work, unless otherwise stated in writing.
- By approving an estimate or allowing work to begin, the customer agrees to these payment terms.
- Invoices are issued electronically unless otherwise requested.
2. Minimum Service Call Fee
- We have a minimum service call fee of $249, unless otherwise agreed upon in writing.
- This fee applies to:
- Inspections
- Service calls
- Diagnostic visits
- Estimate visits that require on-site evaluation
- The service call fee covers travel, time, and professional assessment and is non-refundable once the appointment is completed uless stated in writing.
3. Accepted Payment Methods
We accept the following forms of payment:
- ACH / Bank Transfer (preferred – no processing fee)
- Credit Cards (3% processing fee may apply)
- Checks (must clear before warranties apply)
- Cash (documented with a receipt)
4. Deposits & Advance Payments
- Deposits may be required for:
- Masonry repairs
- Custom materials (caps, liners, crowns, dampers, etc.)
- Multi-day or large-scope projects
- Typical deposits range from 25–50%, with the balance due upon completion.
- Deposits are non-refundable once materials are ordered or work is scheduled.
5. Inspections, Sweeps & Service Calls
- Inspection and sweep services are due at the time of service.
- Failure to collect payment at the appointment may result in:
- Immediate invoicing
- Suspension of reports, photos, or estimates until paid
6. Repairs & Masonry Work
- Repair work is billed based on the approved estimate.
- Any additional work outside the original scope must be approved in writing before proceeding.
- Final payment is due the day work is completed.
7. Insurance & Third-Party Payments
- The customer is ultimately responsible for payment, regardless of:
- Insurance involvement
- HOA, property manager, or third-party coordination
- While we are happy to work directly with insurance or responsible parties as a courtesy, payment is still due according to our standard terms.
- Delays from third parties do not extend payment deadlines unless agreed to in writing.
8. Late Payments & Interest
- Invoices not paid within 24 hours of completion are considered past due, unless otherwise agreed upon in writing.
- Past-due balances will accrue interest at a rate of 3% per month, or the maximum rate permitted by law, whichever is lower.
- Interest will continue to accrue until the balance is paid in full.
- Past-due accounts may result in:
- Suspension of warranties
- Withholding of reports, documentation, or future services
9. Warranties & Guarantees
- All workmanship and manufacturer warranties require full payment.
- Warranties are void or suspended until the account balance is paid in full.
- No warranty claims will be honored on unpaid or disputed invoices.
10. Payment Plans (If Offered)
- Payment plans are not guaranteed and must be approved in writing.
- Missed or late payments may result in:
- Immediate balance due
- Cancellation of future services
- Suspension of warranties
11. Collections & Legal Action
- Accounts significantly past due may be:
- Sent to a third-party collections agency
- Subject to lien or legal action where permitted
- The customer may be responsible for interest, collection costs, and legal fees as allowed by law.
12. Disputes
- Any billing disputes must be submitted in writing within 3 business days of invoice receipt.
- Disputes do not delay payment for the undisputed portion of the invoice.
13. Right to Refuse or Stop Work
We reserve the right to:
- Refuse service for accounts with outstanding balances
- Stop work if payment terms are not met
- Require full payment in advance for future services